Frequently Asked Questions
Can I transfer my Hot Spring warranty to a new owner?
The transfer of a Hot Spring warranty to a new owner is permitted. To ensure a smooth transfer, the original owner must complete the necessary paperwork and notify the warranty provider.
Does Hot Springs offer a lifetime warranty on their products?
Hot Springs does not offer a lifetime warranty on all their products; however, they provide various warranties specific to each spa collection, ensuring long-term quality and customer satisfaction.
What is covered under the Hot Springs spa warranty?
The coverage under the Hot Springs spa warranty includes defects in materials and workmanship for specific components, such as the spa shell, plumbing, and electrical systems, ensuring your investment is protected for years to come.
Does Hot Spring offer extended warranty options?
Hot Spring offers extended warranty options for their spas, providing customers with additional peace of mind and protection beyond the standard warranty coverage.
Is the Hot Springs spa warranty transferable to new owners?
The Hot Springs spa warranty is transferable to new owners. This means that if you sell your spa, the warranty can be passed on, ensuring continued coverage for the new owner.
How do I file a warranty claim with Hot Springs?
Filing a warranty claim with Hot Spring® is straightforward. Simply contact your local Poolman of Wisconsin dealer, provide your spa's details, and submit any necessary documentation to initiate the claim process.
Can I purchase an extended warranty for my Hot Springs hot tub?
You can purchase an extended warranty for your Hot Spring hot tub to enhance protection and peace of mind, ensuring your investment is covered beyond the standard warranty period.
Does the warranty cover repairs due to improper installation?
The warranty does not cover repairs resulting from improper installation. It is essential to ensure that your Hot Spring® spa is installed correctly to maintain warranty validity.
How do I file a warranty claim with Hot Spring?
Filing a warranty claim with Hot Spring is straightforward. Simply contact your local Poolman of Wisconsin dealer, provide your spa's serial number, and describe the issue to initiate the claims process.
Can I purchase a warranty extension after the initial period?
You can purchase a warranty extension after the initial period. This option allows you to continue enjoying peace of mind with your Hot Spring® spa beyond the standard warranty coverage.
What is the process for filing a warranty claim with Hot Springs?
The process for filing a warranty claim with Hot Springs involves contacting your local dealer or Poolman of Wisconsin, providing details about the issue, and submitting any required documentation as specified in your warranty agreement.
Are there any maintenance requirements to uphold the warranty?
The maintenance requirements to uphold the warranty include regular cleaning, water balancing, and following the manufacturer's care guidelines for your Hot Spring® spa. Adhering to these practices ensures your warranty remains valid.
What is the standard warranty period for Hot Spring spas?
The standard warranty period for Hot Spring spas varies by model but typically includes a 5-year warranty on the spa shell and a 2-year warranty on parts. For specific details, please refer to the warranty documents for each collection.
What is the process for resolving warranty disputes?
The process for resolving warranty disputes involves contacting Poolman of Wisconsin's customer service, where you can discuss your concerns. They will guide you through the necessary steps to address and resolve the issue effectively.
How long does the Hot Springs spa warranty last?
The duration of the Hot Springs spa warranty varies by model. Typically, warranties range from 5 to 10 years, depending on the specific collection and components covered.
Can I cancel my Hot Springs spa warranty and get a refund?
You can cancel your Hot Springs spa warranty, but refunds are generally not provided. Please refer to your warranty documentation for specific terms and conditions regarding cancellation.
What is covered under the Hot Spring warranty?
The Hot Spring warranty covers various components of your spa, including the shell, structure, and specific parts, ensuring protection against defects and providing peace of mind for your investment.
Can I purchase an extended warranty for my Hot Springs spa?
You can purchase an extended warranty for your Hot Spring spa to enhance your coverage and ensure long-term peace of mind. Please contact Poolman of Wisconsin for more details on available options.
What is the duration of a Hot Springs hot tub warranty?
The duration of a Hot Spring hot tub warranty varies by model, typically ranging from 5 to 10 years for structural components and up to 2 years for electrical parts, ensuring comprehensive coverage for your investment.
What is the standard warranty for Hot Springs spa products?
The standard warranty for Hot Spring® spa products includes a comprehensive coverage plan that typically ranges from 5 to 7 years, depending on the specific model and components. This warranty ensures customer satisfaction and product reliability.
What is covered under the Hot Springs limited warranty?
The Hot Springs limited warranty covers defects in materials and workmanship for various components of your spa, including the shell, surface, and equipment, ensuring your investment is protected and maintained for years to come.
Are parts and labor included in the Hot Springs spa warranty?
The inclusion of parts and labor in the Hot Spring spa warranty varies by model and coverage type. Generally, parts are covered, while labor may have specific conditions. Please refer to your warranty documentation for detailed information.
How do I register for my Hot Spring warranty?
To register your Hot Spring warranty, visit the Hot Spring® Spas website and complete the online registration form within 30 days of purchase. Ensure you have your spa's serial number and purchase details ready.
How do I register my Hot Springs spa for warranty?
To register your Hot Spring spa for warranty, visit the official Hot Spring® Spas website and complete the online registration form within 30 days of purchase. Ensure you have your spa's serial number and purchase details ready.
What happens if I dont register my Hot Springs spa warranty?
If you don't register your Hot Spring spa warranty, you may lose access to essential warranty coverage and support, potentially leading to higher repair costs and diminished customer service.
How do I register my Hot Springs warranty online?
Registering your Hot Spring warranty online is simple. Visit the Hot Spring® Spas website, navigate to the warranty registration section, and fill out the required information about your spa to complete the process.
Is the Hot Springs warranty valid for international purchases?
The validity of the Hot Springs warranty for international purchases is limited. Generally, warranties are only honored in the country where the spa was originally purchased.
What documentation is needed for warranty claims?
The documentation needed for warranty claims includes your original purchase receipt, proof of ownership, and any specific warranty registration forms associated with your Hot Spring® spa model.
Are there exclusions in the Hot Springs warranty?
The Hot Springs warranty does have exclusions. These typically include damage due to improper installation, misuse, or lack of maintenance, as well as normal wear and tear on certain components.
How can I check my warranty status?
To check your warranty status, visit the Hot Spring® Spas website and navigate to the warranty section. You can enter your spa's serial number to access your warranty information quickly and easily.
